Clive Brennon Customer Support Manager / IP Access Ltd.
His knowledge, determination and dedication are to his credit. Allied to this he has an approachable and cheeerful disposition. I still wish I had him in my team.
RESUME
Solid track record of steering implementation of technological functions, including monitoring computer systems and networks along with implementing complex architectures to drive enhanced process improvements. Skilled in customer service, user documentation, pre-sales communication, transmission equipment, IP network design and process improvement. Recognised for handling and maintaining mid-tier hardware and software technical support systems with ability to identify, analyse, and resolve issues; ensuring flawless system operations and efficient support quality.
In my spare time I enjoy riding my motorcycle, go scuba diving (UK and abroad), build LEGO Star Wars sets and tinker with my home automation system.
Additionally as part of my scuba diving I assist the instructor during qualifying sessions and provide DSD (Discover Scuba Diving) sessions. I also provide EFR (Emergency First Responder) courses.
EMPLOYMENT
since 2023
IT Manager
CRFS Ltd
Initial task was design and integrate a new office infrastructure, and migrate existing servers over with minimum service impact. Additionally been tasked with improving security, collate all service and applications used within the company to have a central point of control. This involved new VM server setup and backup management, implement systems using AI to understand employee account usage and file access behaviour. This to improve security to manage unexpected behaviour (like login attempts from unknown locations).
2022 - 2023
Product Support Engineer
Adtran Europe Ltd
As CCS was integrated with Adtran, assist with merging the IT tasks with Adtran's IT department, and then moved into the Customer Support department.
2013 - 2022
Head of IT
Cambridge Communication Systems Ltd
Started in Customer Support assisting customer trials and deployments. Then for a short while assist with Product Testing. Now working as Head of IT to maintain the internal networks and assist with new network design for test environments.
2006 - 2013
Professional Service Engineer
IP Access Ltd
Started as Customer Support Teamleader providing training to customer and assist with network deployments. This also involved design of helpdesk system and processes. Also done IOT handset testing and on-site trouble shooting.
2002 - 2006
Support Field Engineer
Imtech Telecom NL
1st and 2nd line support for Alcatel/Lucent SDH equipment. Assist with call-centre for support contracts. Including dispatching engineers, logging calls and follow process for escalations and data collection.
1999 - 2002
Support Field Engineer
Detron Mobile Networks (acquisitioned by Landis Public Networks) NL
Setup micro-wave installation team, including materials for builds, specifications and installation documents, process description. For major Dutch operator assist in micro-wave planning, this involved requesting site acquisition, upgrade existing micro-wave links.
1991 - 1999
Field Engineer
Stork Nolte Infratechniek (NL)
Electrical connections for homes, installations of public lights, sport field light-installations and airport runway installations. For a Dutch operator perform site inspection and improvement of the GSM installation to comply with the quality-demands of the operator.
EDUCATION
2022
ITILv4 (in progress)
Personal
2013
Certified Ethical Hacker (CEH)
Personal
2013
Comptia Security+
Personal
2013
LPIC-1 Linux+
Personal
2009
Team Leader (management) course
IP Access Ltd
2001
Lucent SDH 10G Installation & Testing
Detron Mobile Networks
1998
NEN 1010 (5th edition) Dutch Norm for Electricians
Stork Nolte Infratechniek
1994
ATSI (Assistent Technicus Sterkstroom Installatie) (Assistant Technician High Current Installations)
Stork Nolte Infratechniek
1993
MLN (Monteur Laagspanning Network) (Engineer Low power networks 0-5000v AC)
Stork Nolte Infratechniek
EQUIPMENT & O.S. SKILLS
Mikrotik
Cisco
Windows
Linux
NETWORK SKILLS
IPv4
IPv6
Routers + Switches
DHCP + DNS
Virtualisation
TESTIMONIALS
Richard Howell Senior Project Manager / IP Access Ltd
Stephan was a very competent engineer who was alway happy to support me in any way he could. His work was always of the highest order and completed in a timely fashion. Stephan is an extremely personable guy whom I would have no hesitation in recommending or working with in the future.
Leonid Danilenko Customer Support Engineer / IP Access Ltd
As a new team member got his excellent coaching from him. Participated in numerous training sessions held by him. Stephans's areas of expertise are mobile networks, telecommunications, IP networking and Linux.. I also know Stephan as excellent support team leader capable of managing difficult and critical customer issues.
Pepijn Stulemijer Core Network Specialist / RadioAccess BV
He knows what he's doing and is man enough to admit when he doesn't. Communication with Stephan has always been quite easy for me. I really wouldn't mind having him as a colleague again.
David Kiefer Test Engineer / Imtech Telecom BV
Stephan is a very resourceful person with a broad knowledge of different techniques. He is capable of translating the customers need in a practical solution. You can rely on Stephan to help out, even in areas that are not directly his responsability.
